Outsourced Customer Service

B2C outsourced customer service & consumer support services

Coast to Coast Fulfillment’s customer service division provides support via e-mail for business-to-consumer (B2C) product sales and e-commerce. Our customer service associates have instant online access to our clients’ customer purchase and and shipping history, so that we can quickly find solutions to the consumers’ needs.

Coast to Coast provides back-end brand sales support and customer service to fulfill requests, resolve issues pertaining to shipping, billing, tracking, and delivery of orders, take additional orders, and handle product returns, refunds and exchanges. For selected merchandise, we also offer warranty management and light tech support.

Our East-Coast-based consumer service bureau’s e-mail support team provides one-on-one, third-party customer service to consumers of products sold though the following business-to-consumer (B2C) channels:

• Websites
    – Social Media Platforms
    – Third-Party Marketplaces
• Television Ads & Infomercials
• Print Ads
• Direct Mail
• Online Catalogs
• Telemarketers
• Drop Ship
    – Deal-of-the-Day Websites and online Promotions

Some of our customer-service product categories include:
Fashion Jewelry, Housewares & Small Appliances, Healthcare, Beauty & Cosmetics, Apparel & more.