B2C & D2C Services

Coast to Coast Fulfillment, Inc.

We specialize in the fulfillment of online consumer orders. We have managed the backend order-processing operations for hundreds of websites. This has enabled us to have the systems, supplies, and teams of people in place to handle the most exacting e-commerce logistics requirements — while being flexible enough to handle any volume of orders. We manage our clients’ inventory, download orders from e-commerce sites, and pick, pack, and ship the orders according to each client’s specifications. Our third-party fulfillment (3PF) service allows our clients to focus on manufacturing and marketing, while their warehouse overhead cost is scaled daily to match the order volume. All our clients have 24/7 real time access or their inventory status, orders, shipments, sales and over hundred reports at our online portal.

Each day we ship both D2C and B2C orders. For online orders, B2B and D2C both need drop-shipping to the consumer. But our client’s relationship with the consumer is differs. When a third-party seller or marketplace (3P), such as Macys.com or Zulily, gets on order, it’s from their customer, but for our client’s product. Since another business is involved it’s B2C. However, when our clients sell a product directly from their own website or social media e-commerce platforms, they have a direct relationship with the consumer, so it’s D2C. We take extreme care to assure that both the B2B and D2C consumers experience seamless order processing.

A few our B2B and D2C order fulfillment services follow:

• Inventory management
• Batch & lot control
• Assembly of kits and bundles into new product configurations
• Automated Shopify integration & special apps
• Integration with e-commerce engines
• Gift wrapping
• Heat-transfer customization of apparel
• Shrink-wrapping
• Custom packaging
• Post-office on premises (largest U.S. Postal Service customer in the state)
• Database management
• E-mail Customer Service
  • Online access to customer order history & status
  • Product information
  • Light tech support
  • Refunds & billing resolution
• Reverse logistics/returns processing
• Shipping via USPS, UPS, FedEx, and all common carriers
• 24/7 Activity Reports (Over 200 standard reports plus specialized reports)